Rapid Health Appointment Booking Service
What is RapidHealth Total Triage?
RapidHealth Total Triage is an online system that allows you to tell us about your symptoms or healthcare needs at a time that suits you. Our online consultation forms provide us with key information about your problem, to ensure you’re directed to the most appropriate care.
You’ll no longer need to call the practice to secure an appointment. Instead, you can submit your request online, and we’ll respond with next steps as quickly as possible.
Use this link to:-
Book a GP appointment
Request a prescription
Request a sick note / Med3
Ongoing referral queries
Information requests – Doctors letter or report
Test results (for those without online access)
Travel risk assessments
Update personal details
SystmOnline
SystmOne is our clinican system that we use at the GP surgery.
If you register to use this or the NHS app it means that you can see your information, consultations, test results and letters etc. Each request to have access is reviewed by the practice and then granted for safety reasons. Larger requests for informations such as backdated information can take up to 28 days to grant.
Having access to SystmOne online gives you the ability to print your Summary Care Record which some people find convenient when other organisations ask for information that you can automatically give without involving the practice.
For more information please contact the surgery via the admin request on Rapid Health.
Type of Appointments we offer at the surgery
- GP appointments patient choice – Face to Face or Telephone Call
- All appointments are now 15 minutes with a GP / Clinical Pharmacist / Paramedic
- Clinical Pharmacist appointments – Used for medication queries or medication reviews
- ECP / Paramedic appointments – for minor ailments or first presentations such as chest infections; skin conditions
- First Contact Physio’s- MSK trained professionals for back pain; shoulder pain; knee pain – they will assess, refer on for x-rays and scans where needed or give exercises where appropriate.
- Mental Health Practitioners – for patients suffering with their mental health.
- Extended Access – GP and Nurse appointments outside of normal working time – These are arranged with our reception but not provided at the surgery itself, they are either at Centre or Newbold Verdon.
- Nurse and HCA appointments – blood tests; healthy heart appointments; diabetic, asthma reviews; wound care and lots more.
For urgent mental health issues please contact the crisis team 0300 300 1010.
Do I need to see a doctor?
Our triage system will ask you some questions about your condition. It will then offer you the appointment with the clinician best suited to your needs. If it is unable to do that the request will be sent to the practice and triaged by our triage team.
More questions about our new appointment system? Please visit the FAQ page
Late to Appointments / Did not attend
What happens if I am late?
A common reason for GP’s running late is that some patients do not attend on time. Please note, you may not be seen if you are more than 10 minutes late for your appointment. If you are late for your appointment you may have to wait until the end of surgery. This is to ensure we run our appointments on time. If you are late it will be up to the clinician’s discretion if they can see you. Please do not take any of your frustrations out on the staff as this will not be tolerated, you will be asked to leave and your registration here at the practice may be at risk.
What happens if I do not attend?
- The first time an appointment is missed you will receive a text or a letter to inform you that you forgot your appointments.
- The second time (within the same 12 months) you will receive a 2nd letter/SMS informing you that if it happens again then you may risk your registration within the practice.
- The third time, (within 12 months) you will receive a third and final and go to review to see if we can maintain the high levels of non-attendance.
Further non-attendance, you risk being removed from the practice list.
Patient information Leaflets
When attending surgery for the following appointments, please read the leaflet available here on the website or in the surgery.