All appointments are currently being booked for a telephone triage unless stated otherwise. The clinician will triage you over the phone and invite you for a face to face if needed.
- “On the day” – we offer daily appointments that are bookable between 8:00 – 11:00. There are a limited number of these appointments so please call early to avoid disappointment. You are unable to specify clinician as these are acute on the day issues that need to be seen that day.
- “Pre- bookable” – we offer a good range of pre- bookable appointments typically available within 2 weeks, you are able to specify Clinician, these are meant for ongoing issues where continuity is best.
- “Urgent” – These appointments are for medically urgent on the day problems that would otherwise need A&E or walk in help. These will be triaged by reception and then again by the on call doctor, if it is deemed not to be medically urgent you will receive a text to ask you call the next morning to book in an “on the day” appointment.
For urgent mental health issues please contact the crisis team 0300 300 1010.
Do I need to see a doctor?
We have now got an Advanced Nurse Practitioners and two paramedics who can see all first presentations of an illness, acute pain, infections, UTI’s, rashes and many more.
With the demands on the service currently, it is more important than ever to check if you can use self-care for your problems. Please use the link below to check your symptoms and follow the advice
NHS Symptom Checker
Late to Appointments / Did not attend
What happens if I am late?
A common reason for GP’s running late is that some patients do not attend on time. Please note, you may not be seen if you are more than 10 minutes late for your appointment. If you are late for your appointment you may have to wait until the end of surgery. This is to ensure we run our appointments on time. If you are late it will be up to the clinician’s discretion if they can see you. Please do not take any of your frustrations out on the staff as this will not be tolerated, you will be asked to leave and your registration here at the practice may be at risk.
What happens if I do not attend?
- The first time an appointment is missed you will receive a text or a letter to inform you that you forgot your appointments.
- The second time (within the same 12 months) you will receive a 2nd letter/SMS informing you that if it happens again then you may risk your registration within the practice.
- The third time, (within 12 months) you will receive a third and final and go to review to see if we can maintain the high levels of non-attendance.
Further non-attendance, you risk being removed from the practice list.
Patient information Leaflets
When attending surgery for the following appointments, please read the leaflet available here on the website or in the surgery.