This service supports people who have been assessed by a health professional as being able to benefit from a regular phone call and a chat.

Smears

You can book your smear online with us using our online booking system if you feel uncomfortable booking with a receptionist. All our staff are trained on awareness and to treat every person with kindness and dignity. For more information on what a smear test is and when to have one please go to our website page.

Mental health support

Accurx

If you have a health care problem but don’t feel confident speaking to anyone please use our accurx service.

If you wish to make amendments to how you are known on your medical record please use the accurx system, send an admin query and we will get back to you with all the information you need. This includes changing your gender identity. The practice will need to gather some information and to take you through the process. One of our specially trained team will be in touch to go through how we will help you to do this and your options.

Sexual Health

Worried about HIV, book an appointment with our GPs to discuss your concerns, alternatively follow the link to see how easy it is to get tested.

HIV and PrEP – Leicester Sexual Health

National HIV Testing Week

Patient Advice and Liaison Service (PALS)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

• Provide you with information about the NHS and help you with any other health-related enquiry
• Help resolve concerns or problems when you are using the NHS
• Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
• Provide you with information and help introduce you to agencies and support groups outside the NHS
• Inform you about how you can get more involved in your own healthcare and the NHS locally
• Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
• Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve, follow this link.

Do you have a problem relating to joints or muscles? If so you can access the Physiotherapy Direct Service, which is a self referral booking service. See the leaflet below to make your appointment. 

Physiotherapy Direct Service

What is Cervical Screening?

Cervical screening is a free health test available on the NHS as part of the national cervical screening programme. It helps prevent cervical cancer by checking for a virus called high-risk HPV and cervical cell changes. It is not a test for cancer. 

It is your choice whether to go for cervical screening. We hope this information helps you make the best decision for you and your health.

If you have symptoms, contact your GP surgery about having an examination. Cervical screening is not for people who have symptoms. 

Who is Invited for Cervical Screening?

Cervical screening is a free health test available on the NHS as part of the national cervical screening programme. It helps prevent cervical cancer by checking for a virus called high-risk HPV and cervical cell changes. It is not a test for cancer. 

It is your choice whether to go for cervical screening. We hope this information helps you make the best decision for you and your health.

If you have symptoms, contact your GP surgery about having an examination. Cervical screening is not for people who have symptoms. 

What are the benefits and risks of Cervical Screening?

You are invited for cervical screening because evidence shows that the benefits of the test outweigh any risks. Along with the HPV vaccine, cervical screening is the best way to protect against cervical cancer and prevents over 7 in 10 diagnoses. However, like any screening test, cervical screening is not perfect and there are some risks.

Benefits of Cervical Screening

• Cervical screening aims to identify whether you are at higher risk of developing cervical cell changes or cervical cancer. This means you can get any care or treatment you need early. England, Scotland and Wales now use HPV primary screening, which is even better as it is based on your individual risk. This means how frequently you are invited for cervical screening is based on your last result and within a timeframe that is safe for you. 

Possible Risks of Cervical Screening

• In a few cases, cervical screening will give an incorrect result. This means it may say someone does not have HPV or cell changes when they do (a false negative). Going for cervical screening when invited can help reduce this risk, as it is likely HPV or cell changes that were missed would be picked up by the next test. It also means a result may say someone does have HPV or cell changes when they don’t (a false positive), which could mean they are invited for tests or treatment they don’t need.  
• Sometimes cell changes go back to normal without needing treatment. At the moment, we can’t tell which cell changes will go back to normal, so treating means we can be sure we are preventing them from developing into cervical cancer. This means some people may have unnecessary treatment, which is called overdiagnosis or overtreatment. Using HPV primary screening should help prevent this. 

It is hard to know exactly how many people are affected by these risks. But we do know, for those aged 25 to 64, the benefits of cervical screening outweigh the risks and most results will be clear. 

We are currently not able to offer antenatal services at our surgeries due to a lack of space. We are hoping that once we are in our new premises in Barwell that we will be able to bring these services back in house for the convenience of our patients.

These are generally undertaken by one of the nurses. Ladies between the ages of 25 and 49 will routinely be called by the health authority (not the surgery) every 3 years. Ladies between 50 and 64 will be called every 5 years.

We are offering patients aged between 40 – 74 a cardiovascular health check as long as you haven’t already *got high blood pressure, Diabetes, Kidney Disease, Heart Disease or had a Stroke. This involves coming in for a blood test followed a week or so later by an appointment with one of our Health Care Assistants to take your weight, height, blood pressure and to answer some lifestyle questions. They will then assess your risk of a developing Heart Disease, Type 2 Diabetes, Kidney Disease or having a Stroke. If you are at a high risk they will advise you to see the GP who can discuss lifestyle changes and medication options with you. If you would like one of these please ring up reception and ask for an NHS Health Check.

*this list in not extensive – please contact reception to see if you qualify.

Coil clinics are held at our extended access service run by our Primary Care Network (PCN), please ensure you keep a note of the date your coil is due to be changed. When your coil is due to be changed make contact with the surgery and we can talk you through the process and book you in. Alternatively the contact number for sexual health clinics are; 

• Leicestershire Sexual Health for 0300 124 0102 and Warwickshire Sexual Health 0300 123 6644