The Care Quality Commission make sure hospitals, care homes, dental and GP surgeries in England provide people with safe, effective, compassionate and high-quality care, and encourage them to make improvements. Further information is available from their website http://www.cqc.org.uk/ .

Our CQC rating 

We try to do our best for all our patients at the Practice but sometimes things do go wrong for whatever reason. If you feel like you need to make a suggestion/complaint then please contact our Reception via telephone in the first instance.

All patients registered with us have a right to have access to their medical records. Barwell and Hollycroft Medical Centre have offered this service for many years, however on the 31st of October 2023 NHS E have asked that all patients with the NHS app will have automatic access. With the support and advice from the BMA (British Medical Association), Barwell and Hollycroft Medical Centres have maintained an opt in process.

Our aim is to protect patients who do not want to have their medical record on their phone without asking for it first. This could be for a number of reasons such as; domestic violence, safeguarding, coercion and other patient vulnerabilities.

From the 31st October, when you register at the practice you will now be given access to  your medical record unless you “OPT OUT” . If you already have access to your record at the surgery nothing will change on the 31st October 2023.

Once registered getting access to your medical record is simple and there are many ways that this can be requested:-

NHS APP

AccuRx request 

In Practice (ID required)

 

 

 

Confidentiality Policy
at Barwell & Hollycroft Medical Centres

(Website Version)

 

Creation and Implementation:

Version:	Created:	Created by:	Approved by:	Review date:	Comments:
1	29/01/25	Rohitkumar Rajyaguru	The Partners	31/01/2025

 

Review of Policy:

Version:	Review date:	Edited by:	Approved by:	Comments:

 

 

 

At Barwell & Hollycroft Medical Centres, we understand the importance of protecting your personal health information. We are fully committed to ensuring that all your personal and medical details are kept confidential, secure, and handled with the utmost care. This policy explains how we manage your data and the circumstances in which we may share your information.

Commitment to Patient Confidentiality

We are dedicated to maintaining the privacy and confidentiality of your health information. All staff at Barwell & Hollycroft Medical Centres are trained to uphold strict confidentiality standards and are required to adhere to legal and ethical guidelines regarding patient privacy. Your trust in us is vital, and we take every measure to protect your personal information.

Circumstances Under Which Information Might Be Shared

In some cases, we may need to share your personal health information, but we will always ensure that it is done in accordance with data protection laws. These are the key situations in which information may be shared:

• With Other Healthcare Providers: If you are referred to a specialist or require treatment from another healthcare provider, we may share relevant medical information to ensure your care is coordinated and that all professionals involved in your treatment have the necessary information.
• For Legal or Safety Reasons: In certain situations, we may be required by law to share your information. This could include instances where there is a risk of harm to you or others, or if required by regulatory bodies or law enforcement.
• For Administrative Purposes: Your data may be shared within the practice to help with administrative functions like appointment scheduling or managing your healthcare records.

How Confidential Information is Stored and Handled by Staff

We take stringent measures to ensure that your personal health information is stored and handled securely:

• Electronic Systems: Your health records are stored electronically in a secure system, protected by password controls and encryption to prevent unauthorised access.
• Paper Records: Any paper records containing personal information are securely stored either in locked cabinets or stored off-site with a company fully compliant with the handling and storage of data within the NHS. Your records can only be accessed only by authorised personnel.
• Access Control: Only those staff members who require access to your information to provide care will be permitted to view your records. All staff are regularly trained in confidentiality practices and data protection.

Patient Consent for Sharing Information

In most cases, we will seek your consent before sharing your health information with others, such as when referring you to a specialist or another healthcare provider. We will explain why your information needs to be shared, what information will be shared, and how it will be used.

• Referrals and Specialist Consultations: If your GP or healthcare provider refers you to a specialist, your relevant medical information will be shared with them to ensure you receive appropriate care.
• Withdrawal of Consent: You have the right to withdraw your consent for sharing information at any time, although this may affect the treatment and care we are able to provide.

Your Rights

You have the right to access your personal health information. If you would like to view the records we hold about you or if you have any concerns about how your information is being used, please contact us. You also have the right to request corrections to your data if it is inaccurate or incomplete.

For more information and ways to let us know your choices please visit

Choose if data from your health records is shared for research and planning – NHS

 

 

Contact Us

If you have any questions or concerns about how we handle your confidential information, please do not hesitate to contact us at 01455 849149. We are here to help and will be happy to discuss any aspects of our confidentiality policy with you.

We are committed to providing you with the best possible care while safeguarding your privacy. Thank you for trusting Barwell & Hollycroft Medical Centres with your personal health information.

 

Confidentiality Policy

A Proud GP Training Practice 

We are proud to be an accredited GP training practice, committed to shaping the next generation of family doctors. As part of our mission to provide high-quality healthcare, we actively support and mentor doctors who are training to become fully qualified General Practitioners.

What Is a Training Practice?

A GP training practice is specially selected and approved to provide real-world experience to doctors undergoing postgraduate training in general practice. These doctors, known as GP registrars, work under the supervision of experienced GPs while gaining valuable hands-on experience with patients.

Why It Matters

Being a training practice means we stay at the forefront of medical education and clinical best practices. It also encourages a culture of learning and reflection among our team—benefiting not only our trainees but also our patients.

What Patients Can Expect

• High-Quality Care: GP registrars are fully qualified doctors with several years of hospital experience. They work closely with our senior GPs to ensure the care you receive is safe, effective, and up-to-date.

• Team-Based Approach: You may sometimes be seen by a trainee doctor, but rest assured they are supported by a highly experienced clinical team.

• Teaching Environment: Our patients play a vital role in helping train future GPs. You may be asked if a trainee can be present during your appointment, or if your consultation can be recorded for training purposes. This is always optional and your comfort and privacy remain a top priority.

Supporting the Future of General Practice

We believe that training the next generation of GPs is not only a responsibility but a privilege. By fostering a culture of learning and mentorship, we help ensure the future of general practice is in safe hands.

If you have any questions about our training program or would like more information, please don’t hesitate to ask one of our team members.

GP Registrar

GP registrars are doctors who have qualified from medical school, they have done their Foundation year 1 & 2 working often in hospitals, they are then asked to pick a speciality. Our Registrar Doctors have picked GP as their speciality which is then a further 3 years training before they can qualify as a GP. Their time with us can be from 4 months to over 12 months if working less than full time, depending on where they are in their training. Whilst here they are learning more about family medicine under our supervision. Each trainee has a supervising GP daily who is there to support and to go through cases at the end of each session.

We are a dedicated training practice who have an experienced team of GPs willing to help support our registrars. Dr D Jackson and Dr McGreal are programme directors at different medical schools in the area, so the practice is a popular choice for trainees to attend.

Video Surgeries

We may sometimes ask whether patients mind having their consultation with the doctor or medical student recorded.  This is so that it can be watched back with a more senior doctor to observe and teach consultation skills.  This is a very important part of a student’s and doctor’s training as the willingness of patients to allow this is much appreciated.  We will never record any consultation without your permission.

Joint Surgeries

We may occasionally ask whether patients mind having their GP registrar consultation observed by another GP.  This enables the GP registrar to get feedback on their consultations and sometimes involve the patients in this process.

Other types of trainees

We have recently been asked to help with other forms of training. These include Pharmacy Students, Medical Students and nursing students. These students are often short term and sit in with experiences clinicians to gain experience of General Practice. This experience we hope will attract more young professionals to pick General Practice as a career after they have completed their training. If there is a student sitting with a clinician at the time of your consultation you will be asked if you are happy for them to be there.

First Contact Information

First contact can get you the right information & support so that you remain living safely & independently in your own home.

First Contact Plus

Click on  the link above to access the website and see what services there are to help you.

Help available on:

• Improving Health
• Falls
• Feeling Safe
• Living independently
• Money, Debt and Benefits
• Work, Learning and Volunteering
• Families and Relationships
• Your Home

You can now register to receive information by text message on your phone regarding appointments and health care.

If you wish to register for this messaging service please fill out the consent form.

The average pay for GPs working in Barwell & Hollycroft Medical Centre in the last financial year before Tax and National Insurance was £61,855. This is for 7 part-time GPs and 4 Locums who have worked in the practice for more than 6 months.

Our lead nurse and nursing team are in charge of our infection control here at Barwell and Hollycroft Medical Centres.

We strive to deliver up to date evidenced based practice, complying with national guidelines (NICE, CQC, Epic 3, and Public Health).

 

We have recently updated our IPC policy and this can be provided on request, please speak to our nursing team who can support you with your query

Infection Control Annual Statement 2022-2023