ENGAGE online consultation service

Appointments

Don't forget you can book appointments using our online services. Ask reception for details.

Doctors are available for face to face and telephone consultations, by Appointment, at the following times:  

Telephone Appointments

Do you need a face to face appointment with the GP or can your problem be dealt with over the telephone ? You can book a telephone consultation with a GP. Ask reception for details.  

Do I Need To See A Doctor?

We have now got 2 Advanced Nurse Practitioners who can see all first presentations of an illness, acute pain, infections, UTI's, rashes and many more.

With the demands on the service currently, it is more important than ever to check if you can use self-care for your problems. Please use the link below to check your symptoms and follow the advice 

NHS Symptom Checker

SMS Reminders

The practice sends SMS text confirmations of any appointments booked and also we will send you a reminder text 24 hours before your appointment. Ensure your mobile phone is registered on our system. Ask reception for details.

Please do not make an appointment with the doctor to chase your referral ask our admin team who can chase this for you, (The doctor will only ask them) help us to be responsible with appointments . Thank you

Home Visits

 If possible please try to telephone reception before 10.30am if you require a home visit. The receptionist will ask brief details of why the home visit is required to assist the GP.

A doctor may ring you to discuss your symptoms over the telephone.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. 

Test Results

Please call between 10.30 am  - 4.30 pm to enquire about your test results as our reception team will have more time to deal with your request between these times.

Please note the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person gives prior permission for the release of this data or they are not capable of understanding the results.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so.

Patient Information Leaflets 

When attending surgery for the following appointments, Please read the leaflets available here on the website or in the surgery.

Post-Bronchodilator Spirometry

Spirometry with Reversibility

Home BP Monitoring Sheet

Physiotherapy Direct Service

Do you have a problem relating to joints or muscles? If so you can access the Physiotherapy Direct Service, which is a self referral booking service. See the leaflet below to make your appointment. 

Physiotherapy Direct Service

About the NHS app

Some information about the NHS app and where you can get it from.

NHS app

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Barwell and Hollycroft within their PCN are offering telephone calls in the evening, HCA appointments on a Tuesday evening for routine reviews, and GP appointments on a Tuesday evening.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments may not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

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  Rosebery Medical Centre, Loughborough

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  Coalville Community Hospital

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  The Centre Surgery, Hinckley

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  If you would like to know more please speak to a member of practice staff.

What happens if I am late?

A common reason for GP’s running late is that some patients do not attend on time. Please note, you may not be seen if you are more than 10 minutes late for your appointment. If you are late for your appointment you may have to wait until the end of surgery. This is to ensure we run our appointments on time. If you are late it will be up to the clinician's discretion if they can see you. Please do not take any of your frustrations out on the staff as this will not be tolerated, you will be asked to leave and your registration here at the practice may be at risk. 

What happens if I do not attend?

We understand that this may happen especially with our future pre-bookable appointments. 

The first non-attendance you will receive a text or a letter to inform you that you forgot your appointments. 

The second time (within the same 12 months) you will receive a 2nd letter informing you that if it happens again then you may risk your registration within the practice. 

The third time, (within 12 months) you will receive a third and final and go to review to see if we can maintain the high levels of non-attendance. 

Further non-attendance, you risk being removed from the practice list.