COVID - 19 rules in practice

Covid 19

Information about the practice and covid -19


Due to children returning to schools symptoms of Covid will increase. First port of call is that you and your family isolate and book a test immediately through 119 or for the person that is symptomatic. If the results come back negative you are then able to go back to work. Visit the GOV website for an isolation note. 

The practice can not carry out tests and can only advise the above.

Due to the current situation with the outbreak of COVID 19 we have had to make some changes to the systems we are using as a practice. We are using the website to communicate these with you as well as text messaging. Hollycroft and Barwell sites are still running, please call the normal numbers to talk to one of our reception staff with your query. Do not attend any site unless instructed to do so, this is for your own safety.

We have now started to contact patients with ongoing health conditions to ask they attend for their yearly testing, we have also started some screening clinics (smears). You will receive a call from a member of our team to book you into an appointment and to give you all the instructions. Please note, there are some significant changes to how we are running the clinics, please ask the reception team if there is anything you are unsure about.

 All appointments will now have to be clinically triaged - call the surgery as normal and reception will signpost you appropriately. Do not attend the surgery without being instructed to do so. We will not allow walk in patients as you will not have been appropriately triaged, this is for your safety, the safety of our other patients and our staff safety. 

Please download the NHS app and follow the instructions to register an account, you will then be verified and be able to order through the app all of your medications on your repeats. If you have elderly relatives that are patients that do not have a smartphone or access to the internet please get them to fill out this form and someone drop it through the letter box so we can sort alternative arrangements.Prescriptions to be ordered by chemist

MED3s and any letters etc will now be text to you, you will receive a link, when you click on the link you will be able to download the document requested.

Any paper prescription requests will need to be posted through the door at Barwell or Hollycroft Medical Centre. Please remember you can download the APP, use Engage consult or call the practice to save you a trip to the practice.

To drop a sample off at Barwell Medical Centre or Hollycroft Medical Centre ring the intercom (now situated  on the wall) and someone will release the door for you to pop the sample into the sample container.

When you attend Barwell or Hollycroft practice, you will be triaged once again at the door by a staff member to see if your condition has altered since booking the appointment. Press the intercom button to speak to a receptionist

Please be reassured that we are doing all we can to ensure we can maintain this service during this difficult time. All the measures that have been put in place have been carefully considered, and the Partners feel they are needed for everyone's protection. 

Important information about the coronavirus (COVID-19)

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.


The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on:

For any Covid - 19 questions, please refer straight to the government website

Here you can

    • Order or book a test

    • Check latest travel advice

    • Keep up to date with local lock downs

    • Obtain an isolation note for your employer  


Barwell and Hollycroft practices have agreed to work with neighbouring practices in order to deliver the COVID 19 vaccination programme. In order to provide this vital service at such a challenging time for everyone we are going to need your help:


  1. Please understand that your appointment may need to be rearranged at short notice. We are only provided with 24 hours notice of when vaccine will be made available to us and therefore it is possible we will have to rearrange some appointments in order to release a team member to vaccinate;


  1. We are not being provided with extra staff to make this happen so we will have to redeploy existing team members to administer the vaccine; therefore, the number of routine appointments the practice can offer will need to be temporarily reduced. Where you feel it is safe to do so, please consider postponing making an appointment until a later date. However, if you are worried that your reason for needing to see a doctor could be something serious then you should of course continue to access care from the practice in the normal way. In particular, you should never delay seeing a doctor if you have symptoms that you are worried could be related to cancer or other serious illness;


  1. We will continue to offer same day access for urgent matters that you are worried would be unsafe to wait for a routine appointment. However, please first consult the NHS website, your local pharmacist, or NHS 111; these resources may be able to resolve your query, or reassure you that it is in fact safe to wait for a routine appointment;


  1. Please do not contact the surgery for information about the COVID vaccination programme. The practice website will be kept up to date with the latest information and you will be contacted when it is time for you to be invited to have your vaccine. You will be able to ask questions at the vaccine centre before any vaccine is administered;


  1. At this time it is vital the practice phone lines are kept open for patients with urgent medical problems who cannot book an appointment online. If you can book your appointment online you should not call the surgery unless you are having difficulty using the online system.


  1. If you work for a care home or are a frontline NHS worker and have not had an offer of a vaccination through your employer please go through Engage Consult, attach evidence of your employment (dated in the past 3 months) and send it through to the practice. We can then add you to the waiting list and provide you with a vaccination.


We are grateful for your understanding. We assure you that we are doing everything we can to get eligible patients vaccinated in the shortest possible time. With your help and understanding we can together ensure that the vaccination programme runs smoothly and all patients can continue to access safe, high quality care from their practice.

 COVID Vaccination Programme - Cohort 2 information The practice will soon be contacting eligible patients to book in for their Covid vaccination. Patients will be contacted in order of clinical need as set by national guidance (see here ). In order to keep the phone lines free for people with urgent medical problems please DO NOT contact the surgery about the vaccination until we have asked you to book your appointment. Regular updates will be posted here on the website. If you read that you fall in to a group who have been invited to make an appointment, but you have not been contacted, then you should of course call the practice to let us know. 


If you have been invited to book your COVID vaccine appointment you MUST read the COVID vaccine information available here.

Please contact the surgery via the phone if you are feeling clinically unwell

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